Frequently Asked Questions
Everything you need to know about shopping with Julep.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to start the process and generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, Julep ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my package?
Once your order is processed, you will receive a confirmation email with a link to our tracking page. You can also log into your Julep account to view real-time status updates.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Please check the specific product description or contact our support team for details regarding individual item coverage.